Udrive UAE

Registration and Getting Started 11

• What is Udrive and how does it work?
• Who can use Udrive?
• What are the requirements to register?
• How do I sign up for Udrive?
• What documents do I need to register?

View all 11

Using the Udrive App 5

• How do I download and log in to the Udrive app?
• Do I need a password to log in?
• How do I update my account details?
• How do I resubmit my documents?
• How do I check my available credit?

Reservations and Trips 11

• How do I rent a car once I’m registered?
• How long does a reservation last?
• How can I cancel a reservation?
• Will I be charged for reserving a car?
• What happens if I don’t start my reservation?

View all 11

Account Management 6

• Why is my Udrive account blocked?
• How do I unblock my account?
• How do I deactivate my account?
• Will my data be retained after I deactivate my account?
• How do I update my payment details?

View all 6

Pricing and Payments 18

• How much does it cost to rent a Udrive vehicle?
• How is the rental charged (per minute, per hour, per day)?
• What additional charges might apply?
• What happens if I exceed the allowed kilometers?
• Can the kilometers allocated in the rental package be rolled over or combined?

View all 18

Fuel and Parking 7

• Is fuel included in the rental cost?
• Where can I refuel the car?
• What should I do if the VIP fuel tag isn’t working?
• Do I need to pay for parking?
• Where can I park the car to end my trip?

View all 7

Insurance and Accidents 5

• Does Udrive provide insurance?
• Can I upgrade to full coverage?
• What should I do if I have an accident or if the car is damaged?
• What happens if I fail to report an accident?
• Will I be charged for accidents or damages?

Driving Rules and Restrictions 10

• Where can I drive a Udrive car?
• Can I drive to other Emirates?
• Can I drive outside the UAE?
• Who is eligible to drive my Udrive rental?
• Can someone else drive the car under my account?

View all 10

Policies and Regulations 4

• What happens if I return the car late?
• What are the penalties for breaking the rules?
• What other things will I be held liable for a fine?
• What are the updated vehicle impound regulations, and how do they affect Udrive customers?

Roadside Assistance (RSA) 4

• Does Udrive provide roadside assistance?
• What situations are covered under roadside assistance?
• Are there any charges for roadside assistance services?
• How do I request roadside assistance?

Safety and Support 4

• What should I do if I experience a car breakdown?
• How do I report a technical issue with the car?
• What safety measures does Udrive have in place?
• How do I contact Udrive support for help?

Lost and Found 3

• What should I do if I lose an item in the car?
• What should I do if I find someone else’s belongings in the car?
• How long will Udrive hold lost and found items?

Long-Term Rentals 5

• Does Udrive offer long-term rental plans?
• What durations are available for long-term rentals?
• How can I book a long-term plan?
• Are there additional benefits for long-term rentals?
• Will I incur penalties if I terminate my usage or subscription?

Feedback and Complaints 3

• How can I share feedback about my Udrive experience?
• How do I report an issue with the car or service?
• How long does it take for Udrive to resolve my complaint?

Mitsubishi Attrage 0

Fines and Disputes 1

• Fines and Disputes

Penalties and Dispute 1

• Penalties and Disputes

Trigger Payment 1

• Trigger Payment

KM Allowance 1

• KM Allowance

Unused Reservation & Trip Extension 1

• Unused Reservation & Trip Extension

SLA 1

• SLA

PPM Cars Price CAP 1

• Price cap of PPM cars

Salik & Darb (Admin Fees and Timing) 1

• Salik & Darb (Admin Fees and Timing)

Card Verification Fee 1

• Card Verification Fee - AED 5 Test Charge

Deactivate/Delete Account 1

• Deactivate/Delete Account

Updating Account Information 1

• Updating Account Information

Trips Types/Rentals & Prices Master sheet 1

• Trips Types/Rentals & Prices Master sheet

Promo Codes & Corporate Discounts 1

• Promo Codes & Corporate Discounts

Trip Start Fee & When the invoice issued 1

• Trip Start Fee & When the invoice issued

Documents for Registration 2

• Documents for Registration
• Rejection Guidelines & Fraud Detection

How to reserve a car 1

• How to Reserve a car

Wrong Location on App 1

• Wrong Location on App

Additional Charges 1

• Additional Charges

How to Log In 1

• How to Log In

Impound Regulations 1

• Impound Regulations

Soft Ban / Remove Ban 1

• Soft Ban / Remove Ban

Trip Ending 1

• Trip Ending & Designated Areas

Credit & Refund Process 1

• Credit & Refund Process

Where to use U-Drive 0

Car Hold 0

Lost and Found 0

Reimbursement (fuel/taxi/car wash) 0

Cleaning Process 0

Accident Policy & Needed Documents 0

Smart Parking 0

Car Lock/Unlock 0

Floating Reservation 0

RSA & Situations Covered 0

Payment Failure 1

• Payment Failure

How to Start/End a Trip 1

• How to Start/End a Trip

Cancel Reservation 1

• Cancel Reservation

Car Reference 1

• Car Reference

Repair Cost Matrix (AED) 1

• Repair Cost Matrix (AED)