• Trip running but not shown in the app and no info shown on the dashboard as well. Mention for the customer to park the car and reserve the car again and it will shown again in the app.

• KMs not reflecting in the app and customer called asking about it, we can say park the car and reserve the car again and if there is any deducted amount you will get it back after confirmation

• There is usage on the tool but there is no invoice issued and we should escalate the case to check ignition in and off and issue invoice.

• Customer can share a proof of deduction with the amount if there is no invoice 

• For any floating reservation, if the customer has been charged, ask the customer to reserve the car and start the trip again and mention the accounts team to check and refund the amount if it is deducted if it is floating and the customer has not been charged, just ask the customer to book the car and start the trip through the app. 

• Sometimes the car is not appearing in the app due to issue in the device, in this case make IDA form for reporting and escalate the case in the RSA group to check the device and refresh it.