- Customers may notice a small charge during registration. As an agent, you must explain that this is not a deposit or rental fee.
1. Purpose of the AED 5 Test Charge
An amount of AED 5 is charged during registration as a test charge.
This charge is used to connect and verify the customer’s card details in the system.
The amount is automatically refunded once the payment method is successfully linked.
2. Key Notes for Agents
Do not refer to this amount as a deposit, rental, or registration fee.
If a customer asks why they were charged, clarify that it is a temporary test charge required to activate their payment method and will be reversed by their bank shortly after.