Customers can request to deactivate their Udrive account through the app or by contacting customer support.
1. Option 1: Deactivation via App (Preferred Method)
Customers can delete their Udrive account directly through the app.
- Guide the customer to follow these steps:
Open the Udrive app.
Go to Account Details → Personal Data.
Select “Delete Account” and follow the on-screen instructions.
This is the fastest and most secure method for account deactivation.
2. Option 2: Deactivation via Customer Support
If a customer calls or chats with support requesting deactivation:
Inform them that for security reasons, they must email the request from their registered email address.
The email should be sent to customerservice@udrive.ae.
****Account deactivation may take up to 30 days to complete.
The process ensures the customer has:
No outstanding payments
No unsettled fines or Salik charges
No other pending dues under their account