Penalty charges for violating our terms and condition.
Penalty Category | Violation | Min Charge | Max. Charge |
Accident | Damage to Wheels / Trims / Rims | 100 | 500 |
Dubai Police | Vehicle Requires Recovery / Towing | 250 | 500 |
Breach of Contract | Accident / Scratches and Major damages | 500 | 5000 |
Relocation of Wrong Parked Car outside the Operating City of the Car | If the driver is under the age of 25, we will charge AED 5,000 + Minimum of 10% up to 20% of the total claim | ||
Relocation of Wrong Parked Car in the Operating City of the Car | Impounded or Delayed Police Report
| 150 per day |
|
Unauthorized Parking | Unauthorized Driver, or Driving Under Influence, or Subletting | 2000 |
|
Vehicle Return Standards | Device Tampering | 3000 | 5000 |
Vehicle Return Standards | Below 15% Fuel | 10,000 |
|
Missing Key | 400 | ||
Drained Battery due to misuse | 200 | ||
Excessive Cleaning | Internally Dirty Car | 150 | 200 |
Smoking inside the car | 100 | ||
Road Side Assistance | Due to Low Fuel, Flat Tyre, Stuck on Sand, Other Car Issues (Recovery fee will be covered by the user where applicable) |
| 2000 |
Early Cancellation for long term | customer did not continue the long-term subscription | 50 |
|
*** It is mandatory to report all damages, dents, scratches and cleanliness reports before and after your trip.
Note: Failure to report damages/trash before starting your trip might make you liable for a penalty.
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Penalty Dispute:
- 1- Get the exact penalty reason
- 2- Explain the penalty properly to the customer
- 3- If the customer is still disputing
- a. Understand what does he want exactly
- b. Send it to the team in Dubai
- c. Inform the customer one of our team member will contact within 24 hours.