Car Wash Reimbursement

 

- With Receipt 

  1. Ask the customer to submit it in the claims from the APP
  2. Confirm the time and date, and if it matches the usage time.
  3. Add credits.


As per our Terms & Conditions, any cleanliness or damage issues must be reported before starting the trip so they can be officially logged. The spill is clearly noticeable, and if it had been present before your reservation, it should have been reported through the app at the beginning of the booking. Since no report was submitted at the start of your trip, and considering you were the last user, the cleaning fee was applied in accordance with our policies


---------------------------------------------------------------------------------------





---------------------------------------------------------------------------------------------------


Fuel Reimbursement


- Please note that we don't accept any fuel requests only with receipt. In case there is no receipt, don't confirm for the customer anything during the call, escalate the case on the operation group and wait for response.


  • With Receipt 
    1. Ask the customer to submit it in the claims
    2. Confirm the time and date, and if it matches the usage time.
    3. Add credits.

 

  • Bank Refund:
  1. We process the transfer if the amount is above 100 AED.
  2. Fill the form and send confirmation email for the customer and wait for the response.
  3. Ask the customer to send an email with his bank details and the fuel receipt.
  4. All bank transfer will be done on Saturday and the receipt will be sent to the customers on Monday.

------------------------------------------------------------------------------------------------


Taxi Reimbursement: 

  1. Ask the customer to submit it on our email "customerservice@udrive.ae"
  2. Confirm the time and date, and if it matches the usage time.
  3. Add credits.


Important Note: Please don't offer taxi unless there is issue in the car or wrong location car.

-------------------------------------------------------------------------------------------------------