** Lost items are held for 7 days only. After this period, items will be disposed of.
** Case should be escalated on the Lost and Found WhatsApp group
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* If the customer reported a lost item:
1- Check if the item is submitted in the Lost and found sheet
A. If yes, Ask Dubai team to call the customer and confirm it with the customer.
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* If there is no item in the sheet:
2- Check if the car is being used by someone else
A. If none is using the car, Ask the customer to reserve and go get his item from the car
B. If other customer is using the car, call and get a confirmation from the customer regarding the item
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3. If the customer can not go to the car, Submit the request on the IDA form and send it to the Lost and found group
i. Make sure not to promise any time frame to the customer unless the item is valuable we can confirm 48 Hours.
- Any confirmation for any lost and found item should be from the team in Dubai Only.