• Use the Reject status if any required document is missing, invalid, expired, or unclear. 


  • Any Driver occupation will not be accepted. 


Exception: 

If the customer was previously a driver and change the profession and uploaded new supporting documents, then we can escalate the case to the verification team to check the availability to approve the account.


  • Customers submitting Emirates ID must submit a UAE Driver’s License only. An international license is not accepted for residents.


  • All submitted documents must have at least 15 days remaining before expiry.


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Fraud Detection 


        A. Document & Identity Verification Issues


  • Name Mismatch – Name on documents must match the name in the registration details.
  • Edited/Tampered Documents – Blurry edges, inconsistent fonts, color patches, or alignment issues on Emirates ID, passports, or licenses.
  • Fake EID or Passports – Non-standard formatting, missing chip imprint, altered MRZ (machine-readable zone), or no holograms.
  • Unacceptable License Type– Udrive only accepts LMV (Light Motor Vehicle) licenses. Heavy vehicle, motorcycle, or taxi licenses are not permitted.
  • Screenshots of Documents – Screenshots or scans of digital copies (especially from emails or messages) are not accepted. Only original images of physical documents are allowed.
  • Documents Without Photos – Any driving license or ID without a visible photo of the customer is not accepted.
  • Pictures Taken of a Screen – Pictures of documents displayed on another mobile device, tablet, or computer screen are not acceptable. The photo must be of the physical document itself.
  • Expired Documents – All documents must be valid with at least 15 days before expiry. 
  • Recently Issued License Without Supporting Docs – Licenses less than 6 months old must be backed by a home country license over 1 year old. 

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B. Age & Eligibility Violations


  • Underage Drivers – Customers must be 21+ years old to use Udrive. Even if the license is valid, the age restriction is non-negotiable.
  • Nationalities Requiring IDP Not Submitting It – As per Udrive policy, tourists from specific countries must provide an International Driving Permit. Missing this is a compliance violation.

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C. Multi-Account or Device Sharing Issues


  • Duplicate Registrations Using Same Documents or Images – Reuse of selfies, document images, or email/phone combinations across multiple accounts is fraudulent.
  • Multiple Names on Linked Accounts – If several users register different names using the same device or number, it may indicate account sharing or fraud.
  • Device ID Overlap with Suspended Accounts – If a new registration shares the same device fingerprint or IP as a banned/suspended user, it should be escalated.

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 D. Payment & Usage-Related Red Flags


  • Linked Accounts with Outstanding Invoices – Customer attempting to re-register under a new account while having unpaid balances on a previous one.
  • Payment Funnel Bypass – Attempting to activate accounts without linking a valid payment card through the app is against policy.
  • Use of Prepaid or Blocked Cards – Payment attempts using unsupported or suspicious cards (prepaid, region-locked, or declined multiple times).

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E. Policy & T&C Violations Detected During Verification


  • Trying to Use Udrive for Commercial Purposes – Udrive prohibits commercial use of vehicles. Watch for patterns indicating ride-sharing or deliveries.


  • Off-Road or Cross-Border Intentions – If a customer shows interest in using the car off-road or outside UAE borders during registration or inquiry, it violates Udrive terms.


  • Fake or Staged Selfies – Poor lighting, unmatched backgrounds, or mismatch between selfie and document photo can indicate fraud.


  • False Claims in Registration Info – Falsifying nationality, residency, or license issuing country to bypass verification rules is a serious breach.

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