- Compare the two locations available in the dashboard: the customer’s last registered location and the car end location shown on the route map and the pin end location. Compare the route map and the pin end location carefully and guide the customer to the nearest available car based on his current location and use the landmarks to guide the customer.
- Do not ask the customer to send his location through WhatsApp. Don't call the previous customer. Share the car location via EMAIL only to the customer’s registered email address. If the customer provides another email address, add it in CC only.- If the customer refuses to receive the location by email, provide guidance using nearby landmarks and clear directions instead.- Do not ask the customer to check the nearest car through the app. You must check the dashboard and app yourself, compare both locations, and guide the customer directly to the nearest car.
Wrong Location on App Print
Modified on: Fri, 22 May, 2026 at 2:58 PM
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